Frequently Asked Questions
Have any questions? Here is a list of Frequently Asked Questions you can click on to find direct answers!
How do I apply for a property?
Go to the Properties Page and click the one you would like to apply for by submitting an application.
What are the fees?
There are no up-front fees to give you information or to show a property. Once you decide you would like to lease one of our properties, there is a $65 application fee.
Do I need a guarantor?
A verified guarantor is required.
What if I don’t have a guarantor?
If you don’t have a guarantor, we offer Leap as an option. Leap fills in for a guarantor or parent co-signer. The application process is quick, easy, and free. It takes about 5 minutes to complete and a conditional decision will be granted within 30 minutes during regular business hours.
Are you pet-friendly?
We are pet-friendly. If you have pets, an additional deposit and monthly fee is required.
There may be dog restrictions based on the dog breed. Management reserves the right to deny any dog. Please speak with your leasing agent prior to applying. There may be a limit to the number of pets allowed.
How many people can be on a lease?
Property dependant - please refer to the Properties Page on the website.
Do you match people with roommates?
Yes, however, it is a situation-dependent on availability.
Where are properties located?
All properties are conveniently located near Johns Hopkins' Homewood Campus.
What is the price range of your properties?
The entry level price for a unit is $850 per month per person. Please refer to the Properties Page on the website for the full list of pricing.
Are utilities included in the rental amount?
Please refer to your lease, however, typically high-speed internet with password-protected WiFi, trash, security cameras, lawn maintenance, and snow removal are included.
Is there a security deposit?
Yes, there is a security deposit in the amount of one month’s rent for the property. This amount is held in escrow during the duration of your lease and returned within 30 days of lease termination pending satisfactory review of property condition, less any damage charges and/or outstanding balances incurred at that point.
How long is the lease term?
Leases typically start on June 31st and end on June 15th of the following year.
Can I view/sign my lease online?
Once you have applied and your application is approved, your lease will be emailed for your review and available for eSignature.
Am I required to pay renter’s insurance?
Yes, renter’s insurance is required and all residents must provide proof of insurance to management. There are very affordable renter’s insurance policies out there with reasonable annual fees. In some cases, your parent’s homeowner’s insurance may potentially provide coverage for you at your rental property. The minimum liability coverage requirement is $100,000.
Do you perform background and credit checks as part of the application process?
Background and soft credit checks are performed on prospective residents and guarantors as part of the application process.
How long will it take to process my application?
There are two steps in the application process. The first step is the online application that allows us to verify background, rental history, and credit. This usually takes no more than one business day to see results. The second step is the signing of the lease. To expedite this process, we use an online eSignature solution!
What can I do to expedite the application process?
Make sure you (and your group/guarantors if applicable) have completed the online application.
Contact your leasing agent to discuss the details for your lease offer, including move-in date, length of lease, whether you have pets, and more.
Is parking available?
For most of the properties, private off-street parking is available for an additional monthly fee.
Are properties furnished?
Furnished units are available as an option for an additional rental fee. Please discuss with your leasing agent. Furnished unit packages include:
Bedroom - Adjustable Bed Frame, Desk, Desk Chair, Dresser
Living Room - Couch, Coffee Table, TV Console Table
Dining Room - Dining Table, Dining Chair Set
What do I need to pay before I move in?
Your security deposit is required immediately after signing your lease. A resident portal link will be emailed to you to set-up your account. Your first month’s rent and any short-term lease fees (if applicable) will all need to be paid in certified or cleared funds prior to you receiving keys for your new home.
What do I need to do prior to the move-in date?
Activate your resident portal (link will be emailed) and make sure your security deposit, first months rent, and any additional fees (if applicable) are paid. 10 days prior to your lease start date, you will receive an introductory email titled “Welcome to HWood!”.
What time is move-in and move-out?
Typically, move-in is at 12pm on the designated lease start date and move-out is by 12pm on the designated lease end date. Please refer to your lease terms.
Can I move in before the day stated on my lease?
No. We cannot accommodate moving residents in before the designated lease start date.
Where do I pick up my keys?
Each front door has a padlock, the code will be provided at 12pm on move-in day. Each resident will then be given an extra set of keys located in their respective bedroom.
Do I have to set up the utilities?
No, the utilities are set up by the management team. Utility payments will be added to your monthly rent payment, accessible through your online resident portal.
How do I see my utility bills?
Upon request, we can forward the utility bills through your online resident portal.
What furniture do I need to bring?
All unfurnished units come with no furniture. Furnished unit packages include:
Bedroom - Adjustable Bed Frame, Desk, Desk Chair, Dresser
Living Room - Couch, Coffee Table, TV Console Table
Dining Room - Dining Table, Dining Chair Set
What is the size of the bed frame provided?
Bed frames are adjustable between full and queen size.
How/when do I pay rent?
The easiest way to pay rent is online through your resident online portal. Please refer to your lease. Typically rent is due on the 1st of the Month, however, we provide a grace period to the 4th.
What happens if I’m late on rent?
Residents have until the 4th of the Month to pay their rent. If rent is not received by the 4th, a 10% late fee will be charged for up to 10 days. If the resident fails to pay the balance by the 10th day, an eviction process will begin.
When is the trash/recycling picked up?
Every neighborhood has a different schedule for trash and recycling. Please contact your property manager.
Can I get a pet after moving in? Can I watch a friend's pet for a few days?
Hwood Living communities are pet friendly with an approved in writing letter by the property manager. This includes keeping a friend's pet at the property temporarily. If management discovers a pet at the property, you will be given a 14 day "notice to cure". If the pet is not permanently removed from the property within the 14 days, management may elect to begin eviction proceedings.
What if I need to move-out before my lease ends?
Please refer to your lease in the section titled “TENANT ENDING LEASE EARLY”.
What grocery stores are nearby? Are any within walking distance?
All properties are conveniently located near many food and grocery options. There is a Giant Food Market on 33rd Street as well as a Streets Market on St Paul Street. On Saturday's, head to 32nd Street and enjoy the weekly Farmer's Market!
What restaurants and coffee shops are nearby?
Starbucks, Bird in Hand, and Kung-Fu Tea are all walking distance. There are also some excellent local restaurants in the area. Some of our favorites include: Ekiben, Paulie Gee's, and NuVegan.
Who is responsible for the smoke detectors in my home?
If a smoke detector is not operating properly, contact your property manager immediately.
If the smoke detector begins to make a chirping noise, it means the battery is low. Replace the battery at once. Your lease specifies that the resident must replace the batteries.
If the smoke detector goes off when there is no fire (ie. from cooking) do not remove the battery. Smoke detectors must have working batteries in them at all times! This is for your own safety.
If you cannot locate the smoke detectors in your home please contact your property manager for further instructions.
What maintenance is my responsibility?
Please refer to your lease for a specific list of maintenance responsibilities. Some examples include:
- Replacing light bulbs
- Replacing batteries in alarms and security systems
- Keeping dirt and debris away from heating and cooling units
- Disposing of trash and garbage
- Keeping the property clean and in a good appearance
How do I submit maintenance requests (Work Orders)?
Residents can submit maintenance requests online through their online resident portal. Please include pictures in your submission.
When can I expect to get my deposit back?
Within 30 days of the lease end date.
Can I use my deposit as my last month’s rent?
You may not apply your security deposit to your last month of rent.
What do I need to do prior to the move-out date?
Make sure all of your payments on your resident portal are paid. 30 days prior to your lease end date, you will receive a farewell email titled “Move-Out Checklist”.
